Grill case Essay

In this case, we can appreciate the sunset wicket at Blue has operational failures on management of power and demand which should be considered to solve to get success. Also it explains how the Sunset Grill at Blue was a restaurant which his aimed was to provide affordable meals that appealed to the accurate family during their vacations. This restaurant offered breakfast items and lunch menu through the day. The franchisor of this restaurant constantly was focused on how he could save waiting time to the knob when they come to eat in the restaurant sooner of customers satisfaction.For this reasons, the possessor evaluated important points about the service he has on the restaurant. First, he had a strict police of no-substitutions plates even when they brought the wrong plate and he knows that was bringing complains from the customers. In addition, the franchisor thought that maybe he could reduce items from the menu. Also, he realized they have more clients during the weeken d and for that reason he unconquerable to hire one runner staff who just delivers the food from the kitchen to the tables, allowing treats to serve customers more efficiently.No concern for the client No waiting region The Sunset Grill was not able to making a especial(a) area for the clients give them a place more comfortable at the restaurant if they need to wait. As the case mentioned, the client had to wait roughly 40 to 50 minutes to get the table and order their food. The escape of this waiting area, was affecting directly to the clients. They could be losing some of them because they can demote another place without waiting that time. Also, nobody wants to wait 50 minutes for a table on an uncomfortable place. No customer feedbackThe birth with the customers is of paramount importance because it is a source of innovation and differentiation (service management, operations strategy, Information Technology, Fitzsimmons. J, 7th edition ). The franchisor of Sunset Grill s hows he didnt have any relationship with the clients in order to get feedback to reform the restaurant. He focused his business on reduce the time to their clients, instead of worry about clients satisfaction. The first point the owner of a company or business should do, is create a shutting relationship with the customer in order to give them what they need or what they want.