An analysis of the current activities of Cherwell District Council’s Environmental Services Department Essay

1.0 BackgroundCherwell territory Councils Environmental go Department is made up of twain scratchs (Environmental Services and Amenity Services), which deliver a wide range of various(a) function (see Table 1).Table 1. Services offered by the Environmental Services Department.Environmental ServicesAmenity Services diet prophylactic/ health and Safety in businessesWaste Collection/RecyclingAnimal public assistance/Dog Warden ServiceStreet CleaningPollution Control/ flutter NuisancePest Control ServiceHealth Promotion and damage IssuesEnvironmental Strategy/Agenda 21This report looks at almost of the services provided by the commercial team within environmental services who are responsible for food/health and safety law enforcement, pathogenic disease control, food/water sampling, licensing/registration, complaint investigation and offering knowledge and training.2.0 IntroductionThe majority of the activities of the commercial team are mandatory obligate on the Council by s tatute such as the Food Safety Act and the Health and Safety at Work etc Act. The sections activities are also monitored through quarterly reports to the Chief Executive of the Council, the Food Standards Agency and The Health and Safety Executive.Despite the regulatory function of the section which is primarily the enforcement of the law, it none the less provides a service which is described as the combination of outcomes and experiences delivered to and received by a customer (Johnson & Clark, 2001 p9). find 1 lists some of the aspects of the service experience, which can be used when assessing the calibre of the service provided.* the extent of personalisation of the process* the responsiveness of the service organisation* the tractability of customer-facing staff* customer intimacy* the ease of access to service strength or information systems* the extent to which the customer feels valued by the organisation* the courtesy